Yerevan
Tbilisi
Moscow
Paris
Los Angeles
Beijing
English
Հայերեն Русский
Main Timeline Video Share
May the Holiday Warm Hearts: Idram and IDBank Support the Children of Heroes Beneficiaries of the "By Your Side" program at IDBank AraratBank Named Large CSR Company of the Year Idram Joins the Fight Against Food Insecurity Ucom’s Renovated Sales and Service Center in Yerevan Mall Reopens 1% idcoin instead of New Year’s suffering: practical tips Idram Junior Donated Books to Schools Big Christmas Market with Idram, IDBank and idplus Ucom Supports Wildlife Monitoring in Ararat Region IDBank, Idram, and idplus at the Big Christmas Market Converse Bank Deputy CEO and CFO, Grant Akopian, Elected to BACEE Board Ucom and SunChild NGO Install a Solar Plant in Alaverdi Kindergarten
Timeline
Simple Talks: A Fresh Take on Finance with AraratBank Ameriabank Won in 4 Categories at AMX Awards 2026Idram Becomes a Partner of “Little Mher”Unibank has launched instant transfers by phone number Unisport Crowned Armenian Futsal Premier League ChampionOn May 30, "Unisport" will compete for the title of the Armenian championWith IDBank’s Support, Ian Gillan and Tony Iommi Awards Established at Gyumri Music School No. 6An unforgettable day instead of toys: June 1st guide from Idram&IDBankUnibank Issues Perpetual Bonds with a 13.25% Annual Yield for Shareholders IDBank Presented It’s Vision for Social Responsibility at Impacture 2026Unibank will not increase fixed-adjustable interest rates on loans secured by real estate Ucom General Director Ralph Yirikian Participated in the Impacture 2026 Conference“We are switching you to 5G, type a command”: IDBank warns about a fraud disguised as a “network update”Ucom and staff.am Bring Together Armenia’s Business Leaders at Executive Offsite Vol.1 Ameriabank and ADB Signed a $100 Million Agreement to Expand Micro, Small, and Medium-Sized Enterprise and Green Finance in ArmeniaLove Is… card from Unibank can win a trip to Paris Learn by Playing. A Series of Financial Literacy Games with Idram, IDBank and “Novosti-Armenia”Ucom and the Microsoft Innovation Center Collaborate on Cybersecurity EducationUnisport – Armenian Futsal Cup holderSummer starts with iced coffee, what if it brings bonuses too? Idram&IDBank
All Timeline »
Society

Ucom Integrates SatisfAI Platform for Continuous Customer Satisfaction Analysis

Ucom, committed to its customer-centric approach, has integrated the innovative SatisfAI survey platform for the continuous analysis of customer satisfaction and service experience.

The SatisfAI integration enables Ucom to conduct NPS (Net Promoter Score) and other quick, simple surveys, analyze data in real time, and respond more rapidly to customer needs. SatisfAI simplifies this process by providing a user-friendly interface and automated data analysis tools.

"Integrating a customer survey system aligns with Ucom's customer-centric strategy. To ensure a convenient digital experience for each of our subscribers, we strive to apply the most advanced, innovative solutions available. I am confident that with the help of data-driven decisions, we will continuously improve the quality of our services," noted Ralph Yirikian, General Director of Ucom.

"We are pleased to start this collaboration with Ucom. Previously, our platform has been successfully implemented in a number of banks, and now Ucom is becoming the first in the telecommunications sector of Armenia to apply our solutions. In the first phase, the platform's basic functions have already been implemented, and we expect that the artificial intelligence module will also be deployed at Ucom soon," said SatisfAI co-founder Hayk Karapetyan.

The NPS survey is a widely used international methodology for quickly determining customer loyalty and satisfaction levels. The system enables companies to contact customers immediately after service delivery—via SMS, mobile app, or email—and evaluate their satisfaction and loyalty through a short survey.